Deliveries & Returns Policy
VICTORIA UPDATE: The Federal Government has deemed Couriers an 'Essential Service' so we're still putting smiles on Kids faces Australia wide, including Victoria, however please be aware the impacts of COVID-19 and Border Crossing delays may delay your order. More information from our Couriers; Sendle is available HERE.
A Note from Sendle Couriers on Safety - We’re continuing to put your safety first with our contactless delivery for both pickups and deliveries, and our drivers are wearing disposable face masks and using hand sanitizer while on duty.
We wish our Customers, Suppliers and the general community the best as we navigate this global health issue. Please stay safe.
NOTE: We DO NOT USUALLY USE AUSTRALIA POST generally, 99% of our orders are shipped with Sendle Couriers.
- Flat rate shipping/ delivery charge (standard service) of $9.95 AUD (Excluding Bulky Items) for orders delivered within Australia using either Sendle courier services or Australia Post for orders.
- BULKY ITEMS - Flat rate (standard service) shipping/ delivery charge of $19.95 AUD. These items will be clearly marked in Product Pages as 'BULKY'.
- As our orders are tracked, we cannot deliver to Post Office (PO) boxes. You need to provide accurate, physical address details when making a purchase.
- You will be emailed a tracking number for each order. Please ensure you provide a valid email address.
- Time frame from payment of your order to receiving your order is dependent on various factors, including but not limited to, brand of product (i.e. handmade or in-stock), stock levels and handling and delivery time frames.
- greengrub branded products are handmade by us to order with estimated manufacturing time frames identified within each product page. If urgent, please email us here to check stocks and workload before you order.
- Delivery times are dependent on your location; generally 1-3 business days, however, can be up to 10.
- Sendle delivery information is available here. Australia Post delivery information is here.
- We post orders from Brisbane, Queensland 4123.
- Express Post is available at an additional cost. Click here to email us with your requirements.
- We endeavour to use Delivery services which offset 100% of their carbon emissions where ever possible.
- At present, we only ship internationally to India.
- Standard service shipping cost is $27.90 AUD for orders up to $100 AUD, $39.90 for orders $101 to $250 AUD and $69.90 for orders $251 to $500 AUD.
- Bulky Items are not shipped Internationally.
- International shipping is via Sendle or Australia Post international.
- Please click here to email us if your desired country is not listed above.
100% Happy Customers
- If something goes wrong please contact us within 7 business days of receiving your order. Click here for our Contact details.
- Our products are covered by a 12 month warranty whereby we will replace the faulty piece or product free of charge if it fails in normal use.
- Notwithstanding the above, our own handmade brand (brand stamped "greengrub" on each product) products are handmade from natural materials therefore each is unique, differing slightly in colour, grain, style etc. These variations alone are not able to be used as a request for return, replacement or refund.
Damaged/ Faulty/ Change of Mind
- All returns must be made within 30 days of tracked delivery date.
- Subject to normal use, damaged or faulty products will either be replaced, refunded or store credit offered for the value of the original products.
- Returns for change of mind must be unopened, unused, in original condition and packaging. These returns will either be replaced, refunded or store credit offered for the value of the original products.
- In all cases, customers will be responsible for return postage costs unless the products are faulty. Tracked return postage is recommended to insure you in case of loss in transit.
- If a refund is agreed, a confirmation email will be sent including a return authorisation (RA) number which must be clearly visible on the return package.
- All returns must be accompanied by a RA number. Returns without an RA cannot be processed.
- Approved refunds will be via crediting the credit card used for original payment, direct bank deposit or as per Afterpay's returns/ refund policy depending on how payment was made.
- Refunds are generally processed within 30 days however may take up 60 days.
This Delivery and Returns Policy may be amended from time to time, at our sole discretion. Please check this page each time you intend to make a purchase to ensure that you are aware of any changes.
greengrub Wooden Toys complies with Australian Consumer Laws and encourages our customers to familiarise themselves with these laws by clicking here.
© greengrub Wooden Toys 2014-2020. All rights reserved.