COVID-19 Questions and Answers
greengrub Wooden Toys OPEN AND FULLY OPERATIONAL, while taking precautions to ensure Customer Health and Safety.
COVID-19 has changed the world as we know it, and while inconvenient our first thoughts are with those who are seriously ill with the virus or worse still have lost loved ones. We hope you and your loved ones are safe and healthy even if a little stir crazy due to social distancing and the closure of most kids entertainment and gatherings.
Zoom meeting Kids Birthday parties just aren't the same as the real thing - we know we've tried!
Like everyone at the moment we're finding it a challenge to keep all the balls in the air with simple things like grocery shopping, taking the Kids to the beach or going to the movies either a real chore or now not even possible.
Given we're a family owned small business we understand your time is now more valuable than every so we're created the below Q&A section with all the recent questions we've received and the answers regarding how we continue to operate our online educational toy store and puzzle shop. If you have a question call us on 07 3102 9820 or email firstname.lastname@example.org. This section will be continually updated as applicable.
Recent Customer questions regarding COVID-19 and our ability to continue shipping our wooden toys and puzzles
Question - Are your Couriers running on time.
Answer - YES; our Couriers are running on time and haven't experienced any material delays. We DON'T USE AUSTRALIA POST so have been unaffected by their delays. Our Delivery and Returns page has more information and a link to our Couriers COVID-19 updates page.
Question - Are all your products in stock? Are any products delayed?
Answer - Mostly; our product pages will advise if the product is 'In Stock', a 'Pre-Order' or 'Special Order' or 'Out of Stock' item. Pre-order and special order products will include information of expected time to shipping.
UPDATE: Friday 15 May - our Suppliers have advised due to some countries starting to reduce restrictions stock is starting to be prepared for shipment to Australia. As such we should within the next 4-8 weeks be able to restock some of our products currently out of stock. Brands such as Djeco, Bigjigs, EverEarth, Kiddie Connect, Classic New Toys, Le Toy Van, I'm Toy and Kinderfeets should all start to see stock availability improve soon. We thank our Customers for their patience and appreciate all the pre-orders we have received.
UPDATE: Friday 17 April - we are starting to see some significant delays (up to 3 months) on some Products when re-ordering. As such if Customers see a product they wish to buy listed as 'In Stock' we suggest placing the order immediately as replacement stock delays are becoming more common on a daily basis.
Question - What are your opening hours?
Answer - Our online Toy Store and Puzzle Shop is open 24 hours 7 days per week.
Question - What are your shipping days?
Answer - We pack and ship orders daily; Monday to Friday but not on public holidays.
Question - What precautions are you taking with orders?
Answer - We ensure none of the family members working with orders are showing any flu like symptoms and give each order a Glen 20 disinfect spray before it leaves Us.
Thank you for Buying Local and Supporting our family Owned Small Business in these trying times - we really do appreciate it!